Return & Refund Policy

1. Overview

SNAPI Technologies LLC (“SNAPI”, “we”, “our”, or “us”) provides digital call screening and protection services, including SNAPIPro and SNAPIBusiness. Because our services are delivered digitally and on a subscription basis, there are no physical returns. However, we may provide refunds or credits in specific situations described below.

2. Subscription Nature of the Service

SNAPI services are typically billed on a recurring subscription basis (for example, monthly or annually), as described on our Pricing page or in a separate written agreement for business customers.

By starting a subscription, you authorize SNAPI to charge the payment method on file for the recurring fees until you cancel in accordance with this policy and any applicable terms.

3. Free Trials & Evaluation Periods

From time to time, we may offer free trials or evaluation periods. During these periods, you can test SNAPI services without being charged for the service fee. Carrier, phone, or data charges from your provider may still apply.

Unless otherwise stated, once a trial ends, standard subscription fees apply and charges are generally non-refundable except as outlined in Section 4.

4. When Refunds May Be Considered

While subscription fees are usually non-refundable, we may review and, at our discretion, approve a partial or full refund or account credit in situations such as:

• Billing errors: Duplicate charges, incorrect amounts, or charges processed in error by SNAPI.
• Technical issues on our side: Extended outages or defects directly caused by SNAPI that prevent normal use of the service, where we are unable to provide a timely fix.
• Unauthorized charges: Charges made without your knowledge or permission, once confirmed and validated.

Any approved refund will typically be issued to the original payment method or applied as a service credit on your account.

5. Non-Refundable Situations

In general, the following are not eligible for refunds:

• Subscription fees for past billing periods that have already been used.
• Charges related to your carrier, phone plan, data usage, or third-party services, even if those charges arise when using SNAPI.
• Dissatisfaction stemming from spam or fraud calls that still reach you despite SNAPI being active (no system can block 100% of unwanted calls).
• Issues caused by misconfiguration, lack of connectivity, or changes made in your own phone, PBX, or carrier settings outside of SNAPI’s control.

6. How to Request a Refund or Billing Review

If you believe a refund or billing correction is appropriate, please contact us within 30 days of the charge date with:

• Your name and the email address associated with your SNAPI account.
• The date, amount, and last four digits of the card (or payment method) charged.
• A short description of the issue or reason for your request.

You can reach us at:

• support@snapi-technologies.com

We will review your request and typically respond with a decision or follow-up questions within a reasonable time.

7. Canceling Your Subscription

You may cancel your subscription at any time, as described on our Pricing or account management pages, or by contacting us.

Unless otherwise stated in a separate written agreement:

• Cancellation stops future renewal charges but does not automatically trigger a refund for past charges.
• You will typically retain access to the service through the end of your current billing period.

8. Changes to This Policy

We may update this Return & Refund Policy from time to time to reflect changes in our services or practices. When we make changes, we will update the “Last updated” date below. Material changes may also be highlighted on our website.

9. Contact

If you have questions about this policy or a specific charge, you can contact us at:

• support@snapi-technologies.com

Last updated: November 2025