How SNAPI handles your data.
This overview explains how we treat call, message, and personal information when you use SNAPIPro or SNAPIBusiness.
Who we are
SNAPI Technologies LLC ("SNAPI", "we", "us") builds tools to protect phone lines from spam, scams, and unwanted calls.
What we collect
Depending on how you use SNAPI, we may process:
- Phone numbers involved in calls and messages (caller and recipient).
- Basic call metadata such as time, duration, and call result (for example: blocked, screened, passed through).
- Voicemail audio and associated transcripts (when enabled in your SNAPIPro or SNAPIBusiness setup).
- Account information you provide, such as your name, email, and preferences.
How we use this information
We use call and account data to:
- Provide and improve call screening, voicemail, and routing.
- Notify you about new voicemails or important account-related events.
- Maintain the security and reliability of our systems.
What we don't do
We do not sell your call data to data brokers or third-party marketers. We do not use your call audio to build unrelated advertising profiles.
Sharing with service providers
SNAPI uses trusted infrastructure partners (for example, telephony and hosting providers) to deliver the service. These providers process data on our behalf under appropriate agreements and safeguards.
Data retention
We keep call-related data only as long as reasonably necessary for call protection, routing, troubleshooting, and legal or regulatory requirements. Where possible, data is aggregated or de-identified over time.
Your choices
You can contact us anytime to ask questions about this policy or your data, or to request updates or corrections to the information we hold about you.
SMS Terms
SNAPI Technologies may use SMS messaging to send you account-related alerts, verification codes, or updates about your SNAPIPro or SNAPIBusiness setup.
Message frequency
Message frequency may vary based on your use of the service and your notification preferences.
Opting out
You can opt out of non-essential SMS messages at any time by following the instructions in the message (for example, replying STOP where supported) or by contacting SNAPI support.
Message and data rates
Message and data rates may apply, depending on your mobile carrier plan. Check with your carrier for details.
Support
For questions about SMS messages or this policy, contact: